Bachus and Schanker

Video Transcription
My wife and I were sitting at an intersection and out of nowhere this white jeep hit us from behind…just slammed into us. Didn’t even hit the brakes. Won’t over exaggerate, maybe 35 or 40 M.P.H. but still totaled our car. As a former first responder, my immediate reaction was to throw the door open and I went to jump out and that is when my back froze up and I realized that I wasn’t going to be helping anybody. Honestly, you were the first ones to actually pick up the phone. We went through probably 15 or 16 phone calls and all we ever got were answering machines or answering services and we called here and it was almost instantaneous, we were talking to somebody about it. I attempted to make a phone call to the claims service of the at-fault party being a former law enforcement officer I kind of knew how to talk to them because I had dealt with them before. I pretty well told them, “Hey, we will make this simple, it is a $21,000 car that your client just totaled, my wife needs probably about another $20,000 worth of surgery, so pay up $50,000 and we won’t take it to an attorney, we won’t do anything about it.” Even then, the guy pretty much laughed at me. I am like “O.K. fine, we will just go get an attorney and you can talk to them that way.” We still got the money, so instead of getting laughed at, you actually get paid. Here we got someone quickly, they talked with us, they showed interest. Work with who is best. If I couldn’t get a hold of someone on the phone, I could at least send out an email and within 24 hours I got something back, whether it was a “Give me a call,” or an answer to the question, I got contacted pretty quick. Just “Thanks”, thanks for helping out, thanks for taking the weight off my shoulders because at the end of the day, it is a lot of paperwork and it’s a lot of time that I don’t have to put into it so-they saved that for me. Just a great place. They are friendly, they are nice, and they help out. They will get the job done and do it fairly. I got in there and they helped us out. That’s a pretty good place [Bachus & Schanker].

Bachus and Schanker